Serving Garner and beyond Air Conditioning Repair Company Garner

A++++ Business Dec 9, 2024

Routine maintenance turned into two new HVAC units because I didn't want to put any more band-aids on them. Dusty, JT, and their crew were absolutely amazing people to work with. Extremely efficient and meticulous with their work. It's obvious they take pride in what they do. I highly recommend this team and the company! A++++ business.

Terry Driggers

Highly Recommend! Sep 3, 2024

I had a very old HVAC system that finally reached its end-of-life. Replaced by Home Comfort Systems. Dustin explained 3 replacement options and was very patient and thorough with answering my questions. A decision was made, and the new system was installed to perfection. When choosing an HVAC company, I wanted to ensure I was getting a quality product at a fair price, but just as, or even more importantly, I wanted to hire a company who had years of experience with installation and maintenance. I consider the HVAC an investment in my home and want to protect that investment in the years to come. Dustin cares about making his customers happy and he stands behind his work. The reviews are there. No doubt I chose the right company. Highly recommend!

Carrie Irish

Air was working!!!!! Aug 19, 2024

I rarely post reviews, but I felt it necessary to share my positive experience with this company. I will make this as brief as possible. I have a very old HVAC system, and beginning in April my husband and I began getting estimates hoping our current system would last until the fall. We had not made a decision regarding who we would hire to install the new unit. The air conditioner was working well all summer until I came home around 5:30 pm last Thursday and the temperature was 78 degrees. I called a company close to my home and they sent someone within 1 hour to see what the issue was. The technician came out and said he wasn't sure what the issue was but the air was back on. I was so relieved and grateful because my mom lives with us. When I arrived home on Friday evening, the temperature was again at 78 degrees. I searched again for another company close to home and decided to try Home Comfort Systems. Although it was after 5:00, they were able to find a technician, Johnathan, that was willing to leave his last job and stop by the house to see if he could get the system going. He was there until dark. Finally, he came to the door and said, 'I am so sorry, but I am not sure what is going on...I thought what I did would work, but it is not working.' He then said, 'Let me check your thermostat again,' and he reset it. He apologized again, but he said, 'I called my manager and we can both come back tomorrow at 8:00 am Saturday morning to look at it together.' He was very concerned that we would not have air and asked if I needed a fan. I told him I had a fan in the garage and I would see him tomorrow morning at 8:00 am. I then realized I had not paid him and asked, 'How much do I owe you?' He said, 'Don't worry about it, we will back in the morning.' As soon as he left, I went to the garage and got the fan and took it upstairs to my mom. I heard the doorbell ring. It was Johnathan. He said, 'As I was getting ready to leave, I think the unit came on, can I come in and check your vent?' The air was working!!!!! The air has worked since. When we met on Saturday, Dustin and Johnathan discussed the good, better, and best estimates based on our needs and budget. I am impressed by them taking the time to meet with me while ensuring that the unit is working as best as it can. They are both compassionate, have integrity, and diligent. I would highly recommend this company to my family and friends.

Barretta Haynes McLean

I will certainly use this service again! Oct 20, 2023

Dustin arrived on time. He took time to explain what he was doing and explained in a way I could easily understand. I will certainly use this service again!

Janice

Highly Recommended Technician Oct 13, 2023

My 5-year-old HVAC stopped working, and after dragging my feet on getting it fixed, I did a quick search on the web and found Home Comfort Systems and gave them a call. I was able to get an appointment later that day. There were 2 issues, one of which was causing my system not to work, and the other issue was a part that was going out and could cause problems later on. My tech Jonathan T. was very professional and did a great job of explaining his work. The first issue was fixed that day, and the second issue was done 2 days later. Jonathan T. and Home Comfort Systems are highly recommended.

Julian Taylor

Very Professional and Knowledgeable Oct 12, 2023

Dustin is very professional, knowledgeable, diligent, and patient with his preventative maintenance. Additionally, the costs for new duct installation and additional filters are very cost-effective.

Prakash Buchireddy

Outstanding Customer Service! Oct 10, 2023

I am so incredibly impressed with Home Comfort Systems! If I could give them a million stars, I would. I had an old gas pack AC unit that I knew needed to be replaced soon. One very hot Saturday night in July, it decided to stop working. I called at least 2 different ‘emergency’ companies to come out and neither had a technician available on a weekend. I called Home Comfort on Tuesday afternoon and they had someone here first thing Wednesday morning. Dustin, who is also the owner of the company, came out with his technician and figured out what the issue was within minutes and was able to fix the issue asap. He also was able to provide me with a few quotes on different systems and explain the differences between them. He was very patient and answered all of my questions. I did not set up an appointment for a replacement right away due to the heat we had this summer and having animals in the house. Dustin kept in touch, reaching out to see if I had any questions. Most of all to make sure my unit was still running ok. I contacted him numerous times with a million questions and he took the time to answer every one. He never pushed for me to make an appointment or pushed me in 1 direction or the other, system-wise. I finally had my new system installed yesterday. Dustin and his technicians showed up on time, were very professional, kind, courteous, and just great guys. They worked throughout the entire day, never taking a break. The job turned out to be a bit more work than expected, but they got it done, and in only 1 day! They cleaned up everything before they left and made sure to ask if I had any questions regarding the new system. I can’t say enough about Dustin and his team! Customer Service seems to be a thing of the past these days. Not with this company! They go above and beyond to satisfy their customers, and it’s so refreshing! I had at least 10 different companies come to give me quotes on a new unit, and none compared to Home Comfort Systems. I am so glad I chose Home Comfort Systems to replace my old ancient AC unit! I can’t say enough about this company. If you are looking for an HVAC company and want outstanding customer service, call Dustin and his team, you won’t be sorry!

Tara Maher

Professional and Experienced Sep 22, 2023

Knowledgeable on his systems. Professional and experienced. Gave me many options and explained them well.

Karl Westfall

Professional and Knowledgeable Sep 21, 2023

What I needed was not 'typical'; they managed to find a solution to the issue. Dustin was professional and knowledgeable. I would trust them with any HVAC issue.

Bekki Bennett

Extremely knowledgeable and kind Sep 21, 2023

Dustin and Patrick came out for a non-emergency AC project. They were extremely knowledgeable, educational, and kind. I recommend anyone consider them for their HVAC needs.

Devin Cornelius

Excellent Service Sep 20, 2023

Excellent service. I had a competitor come out first, tried to have me replace my entire system. I didn’t tell Dustin that. Dustin was professional, timely, and pleasant. He did an extremely thorough inspection and provided a detailed explanation and options going forward. And if you haven’t guessed, I didn’t need a system replacement. Will recommend to neighbors. Very pleased.

Greg Crouse

Service has been excellent Sep 17, 2023

Very happy with Home Comfort Systems. They installed our HVAC unit, and their service has been excellent.

Omid Safi

Fixed my problem at a cheaper rate Aug 31, 2023

This was an emergency call for service later in the day, and I was pleasantly surprised they swung by after they finished up their current customer. I had been sweating all day along with my nonverbal son, who has autism. He was courteous, friendly, and professional. Best of all, he fixed my problem and had me up and running at a much cheaper rate than I had been quoted from another company!

Terri Wood

The best referral ever Aug 30, 2023

This is the outfit to go with! HCS was recommended by my daughter and son-in-law, and it was the best referral ever. Arrived when scheduled, cost as quoted, patient and professional answering questions. Couldn’t ask for more!

Liz Pagano

Highly Recommended! Aug 24, 2023

Dustin came out and spent over an hour with me diagnosing our problem. Very knowledgeable and helpful! Highly recommended!

Michael Poston

Dustin did a great job Aug 15, 2023

Overall I’m very pleased with the service. Dustin did a great job, he’s knowledgeable, courteous, and prompt.

Gayle Sevilla

5 Star Service! Aug 10, 2023

Dustin came out to see what was wrong with my unit and they found out that my condensation line was clogged and that the person who installed the condensation line did at minimum code. They had to cut the line and install a new p-trap with a cleanout on top. These guys always impress me with their knowledge and customer service. 5 star service! Thanks Home Comfort Systems!

Joseph Ward

Great Service Aug 8, 2023

Great service. Dustin and his team did a great job.

Jeremy Basch

Never use anyone else Aug 8, 2023

Johnathan Toole was great. It was the second time he had been my HVAC tech, and I will never use anyone else. He is diligent, informative, and a hard worker.

David Williams

Arrived on time and explained options Aug 2, 2023

Dustin was able to fit us in quickly and arrived on time. He was able to identify what was causing our unit to not cool appropriately and explain what was needed and other options clearly, so I was able to make an informed decision and didn't feel pressure at all on choosing a more expensive service.

Nicole Pratt

Prompt and Honest Service Aug 1, 2023

Justin and team showed up promptly, just 30 minutes after my call, to diagnose my A/C unit. They quickly found the problem and offered me several options, from 'band-aid,' to simple fix, to full replacement. They didn't try to upsell me into a new unit with dire warnings of an imminent failure, as I have had other service companies do in the past. 11 years old and my unit is now good for at least a couple more.

J Hollen

Marked Difference After Repair Jul 29, 2023

Dustin came and diagnosed the problem and fixed it. I appreciated that he was willing to explain everything and answer my questions. He showed genuine interest, not a rush job or trying to sell something in his attitude. There is a marked difference after the repair.

Norma Fincher

Best job keeping hot flashes at bay Jul 26, 2023

These guys do the best job of keeping my wife’s hot flashes at bay. They’re responsive and dependable. Thanks, Dustin! You are the man!

Braulio Garcia

Very professional and courteous Jul 19, 2023

I am very happy with the service provided by Home Comfort Systems, Jonathan Toole, and their whole team. Our A/C stopped working one night, and they were able to come out and fix the problem by the next day. The whole team was very professional and courteous. They answered all of my questions, explaining the process as they went, and were very easy to work with. Would definitely recommend them and will be continuing to work with them for our future home needs.

Kayla Thompson

Definitely use Home Comfort again Jul 18, 2023

I will definitely use Home Comfort again. They went above and beyond to fix my issue. They were on time and very professional.

Ivory Cunningham

Dustin knows his trade Jul 16, 2023

Just moved into a home and the HVAC wasn't great, but Home Comfort Systems greatly improved it according to my budget. Dustin really knows his trade - he figured out part of the problem was that the drain pan was tilted at the wrong angle. I appreciate his ability to explain in a way that I understood.

J. Skowronski

Excellent Instructions Jul 14, 2023

Gave excellent instructions on how to run my AC/Heating unit!

Iziah Nixon

Very kind gentleman! Jul 12, 2023

Thank you so much for getting our AC unit back up and going so quickly. Very kind gentleman! We appreciate you.

Amanda Coley

Highly recommend for maintenance Jul 11, 2023

Very thorough and knowledgeable! Took the time to explain our systems to us. 100 percent happy with the scheduling of appointment and the service provided! Highly recommend and they will be doing our maintenance contract work moving forward. Not high pressure about anything, but gave us options. Thank you!

David Parow

Quickly identified and fixed the problem Jul 7, 2023

Dustin arrived at the beginning of the quoted service time and quickly identified and fixed the problem. He was both courteous and knowledgeable.

Christopher McGee